![]() ![]() Last was that of food being delivered to my home via UBER eats. There were times where the UBER driver spoke with one of the guards at the gate and they advised we did not stay there currently and they could not come in to pick us up. There were nights where a few members of my family and I took an UBER from the property into town and was not able to be picked up from our home and we had to walk to the front of the property in order to get picked up which also was a MAJOR inconvenience. The second incident was that the call box on the gate. Also we noticed multiple employees of the property driving and working in the weather that they said they could not drive us in. As we were walking we had to cross a major roadway which cars were traveling up to speeds of 50 mph. This was a MAJOR inconvenience because we have small children and walking them in the drizzling rain caused one of them to get sick while on the trip which put a big damper in our plans. While speaking with the concierge service they stated that they did not run in the weather that was taking place, granted the only thing that was going on was it was raining at this time. It was around 5:00 pm and the water park closes at 6:00 pm and per policy they have to wait at least 30 min until the last lighting strike has made landfall in the area which is acceptable for safety reasons, so instead of waiting we decided to leave and head back to our rental home, by which we got there by the resort shuttle service which is an enclosed shuttle van (sprinter). We arrived to the water park just before it started raining and storming thus causing it to close. The first encounter was that of the customer service received by the staff when my family and I went to the water park. From that point on that was all that I could talk highly about the resort, everything else from that point on was a total fail. The home we stayed in was also nice with nice space and a warm home feel. The clubhouse was beautiful with a nice water park and so many amenities to make a vacation great. My family and I arrived to the Resort on, at first glance everything was ok and seemed perfect. I would suggest a full set of pots and pans, baking sheets and small cooking utensils and any other basic cookware that you would find in a kitchen. The only negatives was that for a house rental there were not a lot of kitchen items that are necessary to cook with, especially if you are going with a large group. They also provide complimentary shuttles to the theme parks which are just 10 minutes away. The near nearby pavilion has restaurants, shopping, fitness center, childcare center as well as an on-site water park, 3 water slides and Olympic size pool area. The house was incredibly clean and suited our needs perfectly. Pool and Jacuzzi outside, billiard game room and bar area, as well as media center on 2nd floor. The other rental homes at the resort sleep anywhere from 4-20 people. We rented 291 Falls Drive, an 11 BR/5 Bath home and it was perfect. We had a group of 15 for a small family reunion and decided on the Encore Resort instead of a hotel as it appeared to provide us with everything we would need for a successful event. I would not recommend this resort here in Florida. We had great recommendations but they failed to live up to their expectations. Our renters LRR was a big disappointment. It seems like the resort is lacking employees like them. From Juan making sure we were ok and Kira making sure our children where fed before us was astonishing. They went above and beyond to take care of us. Thank you to I believe her name is Kira and her manager Juan. Be on all the frustrations and headaches there where two specific employees who went above and beyond to accommodate our wishes. No one was able to answer nor for fill our demands. It seemed like there was no type of management nor authority figure present. From the front desk to the service by the servers in the restaurant would’ve been some what welcoming it might have changed my opinion on the resort. But our family would’ve appreciated it more if the service at the clubhouse would’ve been better. Unfortunately it wasn’t the case the weather did not cooperate here either. We escaped our terrible weather back home in Wisconsin to at least appreciate a little bit of sunshine here in Florida. ![]()
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